Skills that drive Digital Transformation
Multidisciplinary work across Identity and Access, Information Security, Modern Workplace, Infrastructure and IT Service Management — connecting technology, governance and operational efficiency to build secure, resilient digital environments aligned with business needs.
Modern Workplace & Endpoint
- Endpoint management with Microsoft Intune
- Windows Autopilot and zero-touch deployment
- Compliance and configuration policies
- App deployment and update management
- ITIL 4 practices: SLA, KPIs and CSI
IAM — Identity Management
- Identity Lifecycle Management (ILM)
- RBAC and Principle of Least Privilege
- SSO, MFA, SAML and OIDC
- Automated provisioning and offboarding
- Microsoft Entra ID (Azure AD)
Running the full identity lifecycle in Microsoft Entra ID — from automated joiner/mover/leaver flows to role design under least privilege — so access is granted deliberately and revoked reliably.
Related guidesIdentity Governance & Access
- Conditional Access and risk-based policies
- Privileged Identity Management (PIM)
- Entitlement management and access reviews
- External identities and B2B collaboration
- App registrations, OIDC and enterprise apps
Cybersecurity
- Threat and vulnerability analysis
- Cloud security (Microsoft 365)
- Compliance, privacy and GDPR/LGPD
- Zero Trust Architecture
- Security risk management
AI & Copilot for Business
- Microsoft 365 Copilot across Word, Excel, Teams
- Prompt engineering and ethical AI usage
- Responsible AI: privacy, ethics and data protection
- AI-driven productivity and decision support
- Cross-app workflows and content generation
Bringing Microsoft 365 Copilot into everyday work without losing sight of governance — where AI genuinely saves time, how to prompt it well, and which privacy and data-protection guardrails have to be in place first.
Related guidesNetworks & Infrastructure
- Network architecture and protocols
- TCP/IP, DNS, DHCP, VLANs
- Perimeter security and firewall
- Network administration and monitoring
- Microsoft 365 and cloud productivity
Foundation built on a Computer Networks degree and years of hands-on infrastructure work — structured cabling, server and network equipment configuration, segmentation and perimeter security, plus the monitoring that keeps it visible.
IT Service Management
- Service Catalog and request management
- Ticketing and workflows (ITSM/ITIL)
- SLA design and operational metrics
- Asset and configuration management (CMDB)
- ITIL 4: SVS and Four Dimensions
Coordinating a Service Desk in practice: distributing tickets, shaping workflows, and monitoring SLAs and KPIs — with ITIL 4 as the frame for incident, problem and change management rather than as theory on a certificate.