Identity & Endpoint Administrator

Larissa
Paiva

Microsoft 365 · Identity & Access Management · Endpoint Security · Governance & Compliance · AI & Copilot

IT Operations and Identity Management professional with a strong focus on information security — building secure, organized, and efficient environments.

Modern Workplace IAM & Identity Cybersecurity Security+ ITIL 4 Microsoft 365

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Larissa Paiva

Modern Workplace & Cybersecurity

Security+SC-300MD-102 SC-900MS-900 ITIL 4IAM RBACZero Trust

6Certs

IFRNDegree

🔐IAM & Sec

✦ Open to opportunities

Expertise

Areas of Expertise

Expertise in Modern Workplace, Identity Management and Information Security, backed by internationally recognized certifications and a solid technical background.

💻

Modern Workplace & Endpoint

Endpoint management with Microsoft Intune

Windows Autopilot and zero-touch deployment

Compliance and configuration policies

App deployment and update management

Incident, problem and change management

ITIL 4 practices: SLA, KPIs and CSI

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IAM — Identity Management

Identity Lifecycle Management (ILM)

RBAC and Principle of Least Privilege

SSO, MFA, SAML and OIDC

Automated provisioning and offboarding

Microsoft Entra ID (Azure AD)

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Identity Governance & Access

Conditional Access and risk-based policies

Privileged Identity Management (PIM)

Entitlement management and access reviews

External identities and B2B collaboration

Identity Protection and risk remediation

App registrations, OIDC and enterprise apps

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Cybersecurity

Threat and vulnerability analysis

Cloud security (Microsoft 365)

Compliance, privacy and GDPR/LGPD

Zero Trust Architecture

Security risk management

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AI & Copilot for Business

Microsoft 365 Copilot across Word, Excel, Teams

Prompt engineering and effective AI usage

Responsible AI: privacy, ethics and data protection

AI-driven productivity and decision support

Cross-app workflows and content generation

🌐

Networks & Infrastructure

Network architecture and protocols

TCP/IP, DNS, DHCP, VLANs

Perimeter security and firewall

Network administration and monitoring

Microsoft 365 and cloud productivity

⚙️

IT Service Management

Service Catalog and request management

Ticketing and workflows (TOPdesk)

SLA design and operational metrics

Asset and configuration management (CMDB)

ITIL 4 SVS and Four Dimensions

Experience

Professional Journey

Solid background in IT Operations, technical support and infrastructure across international companies in Portugal and Brazil.

Service Desk Coordinator Trainee

Van Ameyde Systems

Lisbon, Portugal · Hybrid

Oct 2024 — Present

Service Desk coordination including ticket distribution, workflow organization and SLA/KPI monitoring.

Identity and access management in Microsoft Entra ID, including Conditional Access policy configuration.

Application deployment and management via Microsoft Intune and Windows Autopilot for device provisioning.

L1/L2 support in Microsoft 365 covering user management, access control and incident resolution.

Application of security best practices in access control, incident handling and knowledge base development.

Microsoft Entra IDIntune Windows AutopilotMicrosoft 365 SLA / KPIITSM

Field Engineer Technician

Diebold Nixdorf

Lisbon, Portugal · Hybrid

Jul 2023 — Jul 2024

On-site installation, maintenance and repair of equipment including ATMs, commercial automation systems and terminals.

Technical troubleshooting, fault diagnosis and replacement of defective components.

Performance metrics monitoring and ensuring technical compliance for corporate clients.

Technical Support Hardware ATMs & Terminals

IT Technical Operations

ALSA

Lisbon, Portugal · On-site

Aug 2022 — Jul 2023

Involved in the planning, implementation and go-live of an urban mobility embedded systems project for Transport Zone 4, in partnership with Carris Metropolitana.

Served as the key technical and operational liaison between the Portugal and Spain teams, ensuring project alignment and continuity.

IT infrastructure management with a focus on Google Workspace, network planning and data centers.

Implementation of governance policies (ITIL, ISO 27001) and response to critical operational incidents.

Embedded Systems Urban Mobility Google Workspace ITILISO 27001

Service Desk — Mid-Level

Olisipo

Lisbon, Portugal · On-site

Jun 2022 — Aug 2022

Remote technical support to end-users, resolving hardware, software and network incidents via tickets, email and chat.

Service ticket management through ITSM tools, ensuring SLA compliance and solution documentation.

Led workstation migration to a cloud environment ensuring seamless transitions and minimal operational downtime.

Active Directory ITSM Cloud Migration

IT Support Technician

MacRepair

Natal, Rio Grande do Norte · Brazil

Feb 2014 — Jun 2022

Implementation and administration of Active Directory for centralized user management and access policies.

Development and configuration of an internal ticketing system for improved service tracking and request control.

Network infrastructure management including structured cabling, server configuration and network equipment.

IT consulting and managed services for corporate clients, covering technical support and internal process improvement.

Active Directory Network Infrastructure Servers IT Consulting

Certifications

Credentials

Internationally recognized certifications in security, Microsoft technologies and IT service management.

Certifications Achieved7

Microsoft 365 Fundamentals

Microsoft · MS-900

✓ Certified

ITIL 4 Foundation

PeopleCert · Axelos

✓ Certified

Larissa
Paiva